F.A.Q
Frequently Asked Questions
What if the clutch doesn't fit my phone?
No worries at all! The Essential Crossbody Clutch is specifically designed to fit even the largest smartphones on the market. But if it doesn’t fit your device, you're fully covered by our 60-day money-back guarantee, no questions asked. Simply reach out and we’ll sort it out quickly.
How does your 60‑Day Money‑Back Guarantee work?
We want you to absolutely love your purchase. If you're not 100% satisfied within 60 days of receiving your order, you can return it for a full refund no hassle, no stress. Just contact us with your order number and we’ll guide you through the process.
How does the Buy One, Get One FREE offer work?
It's simple! Just add any two eligible items to your cart, and the discount is automatically applied at checkout. No code needed. You’ll get a second item completely FREE. Perfect for gifting or matching accessories.
Do you offer free shipping? How long will it take?
Yes, we offer free standard shipping worldwide all year round. Shipping is CO₂-neutral and typically takes:
- 5-12 business days in the US
- 7-14 business days internationally
Tracking details will be sent via email as soon as your order ships.
What if my package gets lost or delayed?
No need to worry, we offer premium insured shipping on all orders. If your package hasn’t arrived after 15 business days, just contact us and we’ll resend it to you completely free of charge. You're fully covered, so your order is always protected. Your satisfaction and peace of mind are guaranteed.